Support Technician 1
The Support Technician 1 position is responsible for specialized work functioning in support of the County’s Domestic Relations child support program. Work includes performing varied assignments which require knowledge of the County and the Commonwealth’s Domestic Relations support activities relating to payment collection. The individual in this role is responsible for the independent performance of procedural duties, but the emphasis is on the breadth and scope of the position’s role in support of one or more Conference Officers.
This position reports directly to the Domestic Relations Support Services Supervisor or Office Supervisor.
This position is not responsible for the supervision of other employees.
ESSENTIAL DUTIES OF THE POSITION
Reviews and processes correspondence, computer data, orders, conference notes, summaries, and other forms for staff members.
Compiles data for Conference Officer’s use, may compose routine correspondence, letters, notices, forms, etc.
Updates files as necessary. Assembles materials for reports, summaries, and other uses from information submitted by parties, employers, lawyers, and other offices both within and outside of the Court. Completes forms requires to initiate, follow up, or complete processing of support activities.
Sorts and processes PACSES income attachment batch forms. Identifies which attachments should be mailed out, depending on whether an excess amount should be added or deleted according to case balance.
Enters data in computer system to update and maintain support accounts, receives reminders to review case status, pulls case, and refers to staff member for action.
Answers overflow telephone calls from clients, lawyers, and members of the public and representatives from other county and court offices, explains general functions and operations of office, or provides status of case.
Schedules and reschedules appointments and pre-trial conferences.
*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
REQUIRED MINIMUM QUALIFICATIONS
EDUCATION & EXPERIENCE – Completion of a high school, or general equivalency diploma; AND
At least one (1) year of clerical experience in an administrative, professional, governmental, or judicial setting; OR
Equivalent combination of education and experience.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the policies, practices, and procedures involved in a county domestic relations child support program.
Knowledge of the organizational relationships within the Domestic Relations Court and related programs.
Knowledge of functions, operations, and procedures of the Commonwealth’s central child support collection program.
Skill in gathering information from the child support computer system, and responding to a variety of individuals, clients, attorneys, and others on child support matters.
Skill in organizing workload, addressing priorities, and completing clerical processing requirements.
Ability to compile and prepare court orders, and understand payment schedules and other child support information.
Ability to input, access, and interpret computer data.
Ability to establish and maintain effective working relationships with associates, callers, visitors, clients, and representatives of other offices.
Ability to read, write, speak, understand and communicate in English to perform the duties of this position.
TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.
The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually quiet.
Formal application, rating of education and experience, interview and reference check as well as job related tests may be required.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)
DESIGNATION: EXEMPT SERVICE (JUDICIALLY APPOINTED)
PAY GRADE: CN-15
UNION STATUS: COURT APPOINTED NON-PROFESSIONAL UNIT
Updated December 2021